Our goal is to send your order the same business day. You will receive an email confirmation from Leveque Organics containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. If you have not received an order confirmation, please verify that you have completed the payment process.
Once we have shipped your order, you will receive an automated email that includes the tracking information.
Postal times with Australia Post vary between locations throughout Australia. Use the tracking number on the website below to track your orders progress.
If your parcel has been lost in transit you can contact Australia post on 13 76 78.
Orders over $99 qualify for FREE shipping. Please note- that if discounts, coupons or other offers reduce the value of the order to below $99, free shipping does not apply.
Standard postage - you will receive your delivery within 2+ working days from when we receive payment. You will receive a tracking number via email.
Express postage is also available within Australia only and you will receive your order within 1-2 working days from when we receive payment. You will receive a tracking number via email.
LOST, STOLEN and UNDELIVERED ORDERS:
Australia Post failures are not my fault or a reflection on my level of dedication to my customers. If your shipment is sent without insurance:
*Leveque Organics is NOT responsible for lost, stolen or undelivered packages. All lost, stolen or undelivered packages without insurance are on the responsibility of the buyer.
*We are unable to replace or reship items purchased without insurance.
*If you want to purchase insurance you may do so by contacting us prior to ordering.
SHIPMENT & ADDRESS CHANGES:
We strive to ship same day of purchase, for this reason we will use the address provided to us on the invoice. Be sure to verify your address because-
*We will ship to the address listed in the order confirmation. This includes Paypal addresses.
*Any packages returned due to incorrect address will be reshipped at the cost of the purchaser.